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Where do you ship from?
All orders are packed and shipped from Stockholm, Sweden.
Do I have to pay customs duties or import taxes?
No surprise fees. VAT and tariffs are included in the price, so you should not normally be charged additional import duties upon delivery.
Do you offer free shipping?
Yes. Free shipping is available on qualifying orders in eligible markets. Your current threshold will be shown on the website or in your cart before checkout.
How can I track my order?
As soon as your order ships, you’ll receive a tracking link by email. International parcels may be handed over to a local carrier such as USPS or Australia Post for final delivery.
What happens if my order arrives damaged or something is missing?
Contact us and include your order number, a short description of the issue and photos of any damaged items. We’ll review it and help make it right.
Can I return an order?
For food safety reasons, opened food products cannot be returned. If you want to return an unopened order or have received something damaged or incorrect, contact us before sending anything back so we can help with the best solution.
Can I change or cancel my order?
We pack orders quickly, so contact us as soon as possible. If the order has not yet been processed or shipped, we’ll do our best to help.
Do you offer wholesale orders?
Yes. We work with retailers and businesses looking to order Swedish candy in larger quantities. Visit our Wholesale & B2B page or contact us for pricing and availability.
How can I contact you?
Email us at eddie@swedishcandynow.com. Support is available Monday–Friday, 08:00–18:00 CET.
How fresh is the candy?
We source our candy in Sweden and rotate our stock regularly. Products are shipped with a valid best-before date and are intended to arrive fresh and ready to enjoy.
Do you provide ingredient and allergen information?
Yes. Ingredient and allergen information is listed on individual product pages whenever available. If you have a severe allergy, contact us before ordering and we’ll be happy to help check a specific product.
Can I send Swedish candy as a gift?
Absolutely. You can ship your order directly to the recipient by entering their address at checkout. No pricing information is included inside the parcel.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible. If your order has not been shipped yet, we’ll do our best to update the address. Once a parcel has been dispatched, we may no longer be able to change it.