Starting January 1, 2025, the Mexican government will require all orders under $2,500 USD shipping into Mexico to include a valid tax identification number. This includes:

• RFC (Registro Federal de Contribuyentes)
• CURP (Clave Única de Registro de Población)
• Foreign Tax Identification Number (for non-Mexican residents)

No, this requirement only applies to international shipments to Mexico valued under $2,500 USD. Domestic shipments within Mexico are exempt from this rule.

You can enter your tax ID in the “RFC” field under the Additional Information section during checkout.

The following types of tax IDs are accepted:
- RFC (Registro Federal de Contribuyentes)
- CURP (Clave Única de Registro de Población)
- Foreign Tax Identification Number (for international customers)

First off, be sure to check your spam folder. We strive to ensure our emails land in your inbox, but occasionally one might slip through the cracks. If you don't find it there, please reach out to us, and we'll assist you further.

Also, it's worth noting that if you haven't received a shipping confirmation email, it could simply be because we haven't shipped your order yet. We aim to ship all orders within 24 hours, but please keep in mind we don't operate over the weekend. So, if you placed an order on Friday, it's likely to be shipped on Monday, depending on the time the order was placed.

We've made every effort to provide accurate shipping estimates at checkout. However, if your order is delayed beyond the expected timeframe, it's often due to extended processing times by the customs authorities in your country.

While rare, it's possible for packages to remain in customs for two weeks or more. Unfortunately, these delays are beyond our control, as they depend on the specific procedures of your country's customs.

Our shipping system automatically provides a tracking link to PostNord's website. However, PostNord only updates shipments originating from their service. For more detailed tracking, visit parcelsapp.com and enter your tracking number (beginning with LA or RR, followed by several numbers, and ending with SE). This site aggregates shipping updates from carriers worldwide, offering comprehensive information.

Currently, due to technical constraints, we can't include this direct link in our emails to you.

We ship to many countries around the globe. If you don't see your country listed, please shoot us an email, and we'll provide you with all the information you need.

There's no minimum order requirement with us – feel free to order just a single piece of chocolate or bag of sweets if that's all you need.

However, keep in mind that ordering a larger quantity at once can reduce the total cost per candy or chocolate.

You simply click the checkout button on the cart and fill in your address and card number. We accept a variety of payment options for your convenience.

The cards we welcome include American Express, VISA, MasterCard, and Maestro. For seamless digital transactions, we also support Apple Pay, Google Pay, and Shop Pay. Our payment service providers are committed to delivering top-tier security to protect your credit card and personal details. Rest assured, your transactions with us are safeguarded with the latest in security technology.

We utilize the services of Postnord Sverige AB, the successor to the Swedish Postal Office, along with other companys i.e. UPS, ensuring that your package is typically delivered within 2-5 business days to most locations.

Should you decide to cancel your order, you're welcome to do so before it's dispatched from our warehouse. Typically, orders are shipped within 24 hours of placement.

Once an order is en route, it can no longer be canceled. If you need to cancel your order, or if you've accidentally included items in your cart and completed the purchase, please reach out to us promptly at eddie@swedishcandynow.com. As Sweets and Chocolates are perishable goods and cannot be resold, we're unable to accept returns or offer replacements.